Frequently Asked Questions

Since October 2000 all therapists offering speech and language therapy in the UK must be registered with the Health & Care Professions Council.

The profession has titles protected by law and these are:

  • Speech and Language Therapist
  • Speech Therapist
Registered therapists have completed recognised training and are committed to ongoing professional development. You can check our current registered status on the HCPC website:
When you contact us to discuss your requirements we will offer you the first available appointment that is mutually convenient. This is usually within a week.
You may be seen at either of our two main clinics - Aspen Clinic or West Point Practice.

If you would prefer a home visit we are able to arrange it and will discuss the fees for this prior to arranging your appointment.

You might wish that we see you at a different setting such as a day centre or your workplace, which can also be arranged as necessary.

If you are an inpatient you might like us to see you whilst still in hospital. We are able to do this with the agreement of the medical consultant responsible for your care and would require written permission.
We will always agree the full cost of any appointment with you prior to a session taking place.

An initial assessment will usually cost more than a therapy session as this appointment is often longer than a therapy session and it may also include a report. With your permission, we can also send the report to your GP or consultant.

There will also be a difference in cost between a home visit and a session taking place at our clinics.

Fees do vary between independent practitioners depending upon the experience and expertise of the practitioner. At The Rose Therapy Centre, our Speech and Language Therapists each have more than 12 years’ experience.

We tailor our treatment to suit your needs and requirements. Following an initial assessment we will be able to provide you with a clear idea of the number of sessions and likely costs involved.

We prefer to discuss the fees with you directly rather than list them on the website, in order to ensure that we have all the information and details to give you an accurate idea of the costs involved. The cost of the assessment and therapy will vary from person to person.

For more information regarding fees for independent speech and language therapy, please have a look at the information on the ASLTIP’s website:
Usually, yes, and we are registered with the main medical insurers. However, before arranging an appointment, you should check the specifics of your policy and contact your insurer to check your level of cover.

You will be expected to pay all invoiced charges to us directly then we will provide you with the necessary receipts to submit to your insurance company.
Following assessment we will agree goals and negotiate the level of input you require. Sometimes assessment and advice is enough. Other times ongoing therapy is needed and we will discuss the number and frequency of sessions with you.

We may recommend some specific therapy tools or software which will incur an additional cost, but we will ensure that you are informed of the costs before you make a decision to purchase anything.

Will therapy work? There are no guarantees. However, we are able to provide a guide to the prospects of therapy being successful following the initial assessment. There are several factors which can affect the chances of success;

If you have a progressive neurological disease, the outcome will depend on what stage you are at. If you have suffered a stroke or head injury, it will depend upon the location and extent of the damage to your brain.

Your own motivation also has an impact. We strongly recommend that you practice any prescribed exercises or strategies outside of the therapy sessions. We are always able to discuss alternative approaches, if one strategy is not working.
There are specific guidelines requiring independent and NHS Speech and Language Therapists to liaise when working with a client. The guidelines from the Royal College of Speech and Language Therapists require all Speech and Language Therapists to share information and avoid duplication. You can combine independent speech therapy with your NHS treatment. Before any confidential information can be shared, each therapist will need your consent.
We can accept cash or cheque. You can also pay by BACS transfer and our account details will be included on the invoice. We do request to be paid after each session, unless agreed otherwise. All invoices should be settled by the date shown. Receipts will be issued. All non-payments will be pursued through the small claims court.

Cancellations must be made 24 hours prior to the appointment time. Cancellations made with less than 24 hours' notice will be charged at £30. Failure to attend will be charged at full rate.
The Rose Therapy Centre is registered with the Information Commissioner’s Office in accordance with information governance and data protection legislation. Your personal information will be stored in a locked filing cabinet and will be kept confidential. Any details you disclose to us during therapy will stay confidential, unless you or others were considered to be at serious risk. Your records will not be destroyed for a full seven years after your discharge.

You can make a written request to see the information we hold about you at any time. However, to do this will incur an administrative charge.
We hope that you are satisfied with the service you receive from us. If you have any complaints or concerns regarding the therapy you are receiving we would hope that you would feel able to discuss these with your therapist. If any issue is not resolved to your satisfaction you may wish to take this further. Please contact ASLTIP in the first instance or you can contact HCPC to discuss your complaint.